“PR Newswire has utilized the services of CFWP for the past year to outsource our collection of smaller balances outstanding more than ninety days. These balances did not always receive full attention from our internal collection department and CFWP has diligently taken on these balances, acting as an extension of PR Newswire. They have been very effective at collecting balances older than one year. In addition, CFWP offers many value-added services such as updating us on customer detail changes or recommending write-offs or accounts receivable clean-up items.
CFWP has always operated with complete professionalism. Their collectors are very aware of the customer service element of their task and as such they do not hesitate to answer customer requests for information or invoice copies or passing on add-on sales leads to our Sales team.
CFWP is also creating employment for skilled staff that have been otherwise excluded from the workforce. Disabled veterans, military spouses and Special Needs workers excel in CFWP’s telecommuting environment. The staff of CFWP brings enthusiasm and experience to the task.
I highly recommend CFWP's for any collections or accounts receivable assignments. Please do no hesitate to call me should you wish to discuss our experience of their services.”
Jennifer Bolger, Controller & Vice President of Finance
PR Newswire
“It has been a distinct pleasure working with CFWP. They act as an extension of our credit department in collecting the sort of older, mid-range balances that our regular collections staff does not have the time to address. This is a very sensitive sort of collection effort, as we are not only concerned with collecting past due balances, but with customer retention, and - in certain cases - recapturing business that might have gone elsewhere. We are completely comfortable with allowing CFWP to represent us in this fashion; they are smart, professional and courteous - everything we expect from our own employees.
CFWP has excelled in capturing revenue, maintaining customer satisfaction, and assisting us in our ongoing effort to reconnect with "lost" customers. Additionally, they've added value by identifying erroneous accounts receivable, thus assisting us in cleaning-up our aging. Add to the mix that they employ a diverse, unique segment of the work-force, and you have an all-around win. I wouldn't hesitate to recommend CFWP's services to any company seeking to enhance their collections effort.”
Jay Gerber, Manager, Credit and Collections
PR Newswire
“Over the last six months, there has been significant improvement in collections which could not have been accomplished without your assistance and encouragement. Under your direction, Brian and Stuart are well on their way to correcting the process issues in payables. Once again you did an excellent job and everyone speaks highly of your professionalism and the direction and guidance you provided. Thank you for all your help,”
W.M. Robbins, Interim CFO
Avery Weightronix, UK
“I write to thank you for your valuable support over the last few months in our project to improve collections and establish policy and controls within our credit management operation.
We have made a major step change in the operation and with such a new, inexperienced team, your insight, experience and drive were invaluable and enabled us to make progress much faster than we ever could have done (if at all) without your input. Your knowledge on strategy, together with your attention to detail proved to be key to achieving our task.
Collections are now at a level never before achieved and DSO at an all time low. With the controls and procedures we now have either in place or being implemented I am confident that the improvements will continue. Working with you was a valuable experience for my Credit Control Manager, his team and myself, equally important it was also enjoyable. Once again, on behalf of Avery Berkel, and myself personally, thank you.”
D. J Ellis, Customer Services Director
Avery Berkel, UK
“I never said thank you for what you did when you were with us. We have come along way since those very dark days and I owe you a lot for the support you gave me then and the ideas which we have carried forward.”
Mark Goff, Credit and Collections Manager
Avery Weightronix, UK
SELF-FUNDING consultant - I just wanted to let you know, that Ilene Morris-Sambur, one of our top consultants is completing an engagement for us this week. Ilene's specialty is SELF-FUNDING process improvement via improved cash flow and enhanced profits. Ilene is recognized as a hands-on, pro-active troubleshooter who rapidly identifies internal control risk areas, develops recommendations and implements solutions. Ilene quickly formulates strategic plans, initiates change and implements organizational restructuring / re-engineering in challenging and diverse environments. She also has exceptional ability to execute revenue enhancement strategies and cost reduction actions.
Additionally, Ilene performs heavy internal control evaluation and documentation, which is instrumental to Sarbanes-Oxley compliance. I am so confident in her abilities, that I am happy to have Ilene perform a complementary one-day evaluation of your organization to determine process improvement opportunities. Attached is a brief profile of her prior engagement with us which details what Ilene can accomplish. Additionally, below are examples of benefits. Please let me know your availability for me to make an introduction.”
Eric Lipkind, CPA/MBA, Division Director
Robert Half Management Resources
“I just wanted to thank for again for your excellent customer service. I have a small company which is marketing and pr company and not all clients are able to pay for PR services as much as I always encourage it. I am so happy to have PR Newswire as a resource and appreciate that you just don’t try to invoice a company when service is not being used.
As my company grows, I want to use your service more as I believe it is excellent and the personnel are always friendly and informative. Thank You Again-“
Angela Thomas, President
Prana Marketing & Consulting
“You Make a Difference
People who are so involved in supporting the work of others seldom get the recognition and thanks they deserve, but hope you know just how important your work is and how much it will always be appreciated. Thank you for everything and we’ll always remember you.”
Florence Joseph, A/R Specialist
PR Newswire
“Thanks for your efforts at PR Newswire. It is our great consultants, like you, that make us who we are.”
Rick Frankovitz, Division Manager
Robert Half Management Resources Inc.
“Great job !! I really mean that !! You brought a lot to the table here and will be sorely missed. If the remaining managers can implement the processes you created, the entire accounting department will run a whole lot smoother. It was a pleasure working with you and may good luck and prosperity follow you always. You were a lot of fun to work with, too!”
Michael Nelson, Credit Manager
Confidential Company
“As acting controller Ilene has been invaluable in helping me deal with the sometimes critical problems of rapid growth. I have complete trust in her honesty and judgment, all her work has been performed with great professionalism.”
John M. Pearce, President
Suncoast Fire and Safety Equipment, Inc.
“As Business Manager for one of our clients, we have been continually impressed with her business acumen and professionalism. Our clients had mismanaged the financial aspect of their business to the point that the owners had no idea what their bank balance should be or whether they were making of losing money.”
Elizabeth Poole, Vice President
The George Washington National Bank
“Ilene’s business expertise coupled with her professionalism, integrity and “bottom line” awareness would be an asset to any company looking for an organized cost-effective system that will, in the end, positively affect that bottom line.”
Laureen Shea, Controller
Avline Leasing Corporation
“Within three months are accounts receivable had drastically improved, systems were in place for a controlled operation and I began for the first time to receive the necessary information to run a 20 million dollar company.”
Arlene Coplon, President
Business Travel Associates
“Her knowledge of accounting systems proved extremely helpful in getting the most out of the accounting system at hand, thus avoiding the cost in both time and money converting to a new software system.”
Adam Segreti, President
El Taller Publishing Co.
“My appointment with Ilene turned out to be one of the smartest business decisions I could have made. She implemented many cost cutting procedures, automated our accounting records and generally made me feel comfortable with the accounting side of business. With Ilene on board, I can do nothing but grow.”
Heather Chisholm, President
Opus Fashions, Inc
.
“Ms. Morris’s cash management skills, ability to deal effectively with vendors, IRS and internal cash demands, made it possible for us to survive. Her skills in accounting management, cash management and operating/ administrative control are exceptional, and highly recommended.”
Wiley Barrington, President
Barrington Company, Inc.
